Cattery FAQ

We are open 7 days a week, admission/discharge times are:

• Monday to Friday: 8:30am-6.00pm
• Saturday: 8:30am-2pm
• Sunday: 10am-2pm
• Public Holidays: Closed

To make a booking or an enquiry phone the clinic on 03 9596 4804 or email us 

Your cat needs to be up to date with vaccinations against Feline Enteritis and Feline Respiratory Disease (F3, F4 or F5) at the time of boarding. He/she needs to have been vaccinated within the last 12 months and the vaccination needs to be current during the whole of the boarding period. Presentation of a current vaccination certificate is also required on admission if the vaccination was not done at North Road Veterinary Centre. Do not hesitate to give us a call if you require clarification. Does my cat need to be wormed or given flea treatment before coming in? Cats are required to have been wormed within the last 3 months and to be flea free, so we can protect all our boarders. If your cat is not up to date, we can do this for you at a small cost on admission.

Our cattery is a small indoor purpose built cattery attached to the rear of,and part of,the veterinary clinic. It was established in 1993, and continues to have an impeccable reputation.It is one of the few purpose built catteries in the area operating in conjunction with a veterinary clinic. We have two types of accommodation- multi-levelled walk in runs, and private, cosy two-levelled cages. We also have an outdoor adventure playground, enabling cats to exercise or lounge outdoors.

Our cattery is professionally staffed by our veterinary nurses. All our nurses are involved with looking after your cat, and will provide the highest standard of individual care consistent with our veterinary clinic, as well as plenty of cuddles for your feline friend!! Our vets are also always available to check your cat if our nurses are concerned.

Yes, we do apply surcharges over these periods. A $5.50/night is applied over weekends (Fri, Sat and Sun nights), school holidays and long weekends.. Public holidays incur an additional $15.50 surcharge/cat on top of the $5.50 surcharge.

No deposit is required out of school holidays periods, but we do ask you to give us reasonable notice if you need to cancel a booking or change dates. Non-refundable and non-transferable deposits maybe required over the school holiday periods to enable us to manage the cattery efficiently, so we ask you to choose your dates carefully during these times. We will send you a deposit confirmation letter for school holiday bookings about 5 weeks prior to the start of a school holiday period.At this time you will be required to confirm your dates and pay a deposit amount of 50% of the boarding fee.

NOTE;due to the COVID pandemic and the potential for unexpected cancellations we are currently not requesting deposits during these periods

If you shorten your holiday dates whilst your away, and your cat's stay does not encompass a school holiday period there will be no charge for early pick ups. But we do ask you to advise us if possible whilst you're away. Equally, if you do need to extend your stay, we are more than happy to accomodate your cat as long as space is available. Unfortunately, if you shorten dates over a school holiday period, we are not able to reduce the boarding cost, the cost will be according to the dates confirmed by you in your boarding confirmation letter. 

We advise all new clients to inspect our cattery if possible before making a booking. Our nurses can describe the cattery to you over the phone, but visiting us first hand is always a good idea. Inspections are available by prior arrangement, please ring us on 03 95964804 to book an inspection time, generally the middle of the day is the quietest time to organise an inspection. 

Please note as we also operate a busy veterinary clinic, it will not be possible for one of our team to give you a tour on admission of your cat/s into our boarding facility. 

The longer in advance you can book the better. Our cattery does not accommodate a large number of cats. School holidays generally book out several months in advance, we also offer waitlists for these busy periods.

We understand cats can be fussy and it is important that we feed your feline friend what he/she is accustomed to eating. We provide a wide range of high quality, dry food maintenance diets(Hills and Royal Canin - adult, kitten and senior diets), Whiskas canned food, and fresh meat. We also provide Hills Veterinary Prescription t/d dry food to assist in dental control. If you require your cat to be fed an alternative food to the above mentioned diets we are happy for you to provide this. There is no discount if you wish to supply a specific food; we do not charge extra for providing the service of individualising feeding regimes for each cat.

Climate control is important to keep your cat happy, cool in summer and warm in winter! Heating and cooling is provided in our cattery, ensuring that the environment is as comfortable as it should be.

Comfortable bedding is provided in our cattery. Fluffy rugs, cat cacoons, scratch poles, cat toys; we have them all! We do request and recommend for belongings not to be brought in, to avoid the risk of loss or damage.

Yes. As our cattery operates as part of the veterinary clinic, we are able to cater for the boarding of senior cats and cats with health issues. Our cattery staff are also veterinary nurses in the clinic, and so are qualified to monitor for health concerns at a professional level, our vets are also close by to check your cat if there are any health concerns.

Any required oral medication, short-term or long-term medication, can be professionally and efficiently administered by our nursing staff. A surcharge of $5/night applies for single medications and $7.50/night for multiple medications. ,

Diabetic cats requiring insulin administration are in need of intensive monitoring and incur a higher surcharge injection fee of $20/night.

NOTE: our apologies, we are unfortunately unable to accept new clients with diabetic cats for boarding, due to our diabetic boarding numbers currently being at capacity.

Our nursing staff closely monitors each cat daily. We have hospital sheets attached to each pen, where we document your cat's general behaviour, food and water consumption and litter usage. We also understand you will be missing your feline friend. We welcome postcards, phone calls or emails from you during your time away, our staff will be more than happy to keep you updated.

Yes. It is quite common, for various reasons, for owners to request to have their cat examined by one of our vets whilst boarding. It is also possible to perform veterinary procedures e.g. dentals whilst your cat is in boarding. Normal veterinary fees apply. Examinations or procedures to be done during boardingneed to be prearranged and booked in prior to, or at the time of admission in to the cattery.

Even though we provide a complete and fully professional level of care to your feline friend, unforseen illnesses can still occur. You will be required to provide us withcontact details of yourself and a secondary contact whilst you are away, as well as your normalvet if your cat is not normally under the care of our veterinary clinic. Rest assured, should yourcat become unwell we will attempt to contact you or another authorised person in order todiscuss any required treatment and associated costs. In the case where no contact is possible, we will treat your cat to a level deemed necessary by the attending veterinarian. We are not able to take responsibility for any costs incurred from an illness that develops whilst boarding, or for any complications arising out of a pre-existing illness. It is the responsibility of the owner to pay all associated costs for any treatment at the time of departure.